Job Description
We are looking for a highly motivated and professional Front Desk Agent to join our team in Baltimore, MD. This is an immediate hire position offering competitive pay and flexible shift work opportunities. As the face of our establishment, you will ensure our guests receive a warm welcome and exceptional service from the moment they arrive.
Key Highlights:
- Immediate start available for the right candidate.
- Comprehensive training provided.
- Opportunities for advancement within the hospitality industry.
If you have a passion for customer service and enjoy working in a dynamic environment, we want to hear from you!
Responsibilities
- Greet guests warmly and professionally upon arrival, managing check-in and check-out procedures efficiently.
- Answer and direct incoming phone calls, emails, and correspondence promptly.
- Handle guest inquiries, requests, and complaints with a focus on problem-solving and guest satisfaction.
- Monitor and maintain the cleanliness and organization of the front desk area and lobby.
- Assist with administrative tasks, including data entry, filing, and processing payments.
- Ensure compliance with all company policies, procedures, and safety regulations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 1 year of experience in a front desk, reception, or customer service role.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Strong interpersonal skills with a focus on hospitality and professionalism.
- High school diploma or equivalent required.