Job Description
Welcome to The Grand Hotel Chicago, where luxury meets hospitality. We are currently seeking a dedicated and detail-oriented Front Desk Agent to join our dynamic team. If you are passionate about creating memorable guest experiences and thrive in a fast-paced environment, we want to hear from you!
We offer a competitive salary, comprehensive benefits, and a fantastic work environment. Don't miss this opportunity to advance your career in the hospitality industry with an immediate start.
Responsibilities
- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay.
- Manage hotel reservations, room assignments, and guest inquiries efficiently using the Property Management System (PMS).
- Handle guest complaints and requests promptly to ensure high satisfaction levels.
- Maintain the cleanliness and professional appearance of the front desk area.
- Process payments and handle cash transactions with accuracy.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is a plus.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel reservation software.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.
- Ability to stand for extended periods and lift moderate amounts of weight.