Job Description
Are you looking for an exciting career in the hospitality industry? California Hospitality Group is currently seeking enthusiastic individuals to join our award-winning team. We offer a dynamic work environment where you can develop valuable skills, build lasting relationships, and grow your career without prior experience required.
We are committed to providing exceptional service to our guests and creating a supportive workplace for our employees. Join us and become part of the heartbeat of Southern California's top hospitality venues.
Benefits of Working With Us:
- Competitive hourly wage with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on hotel stays and dining.
- Flexible scheduling and opportunities for overtime.
- On-site training and career advancement paths.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests as they arrive, ensuring a positive first impression.
- Guest Services: Assist guests with check-in and check-out procedures, answer questions, and provide information about local attractions.
- Operations Support: Maintain the cleanliness and organization of the front desk, lobby, and public areas.
- Communication: Handle incoming phone calls and emails promptly, relaying messages accurately to the appropriate departments.
- Event Assistance: Support banquet and event staff during large gatherings to ensure seamless execution.
- Problem Solving: Address guest concerns or complaints in a calm, empathetic, and solution-oriented manner.
- Administrative Tasks: Process payments, manage reservations, and update guest profiles in our management system.
Qualifications
- Education: High school diploma or GED is required; experience in a customer service role is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Availability: Must be flexible to work evenings, weekends, and holidays as business demands.
- Physical Stamina: Ability to stand, walk, and lift moderate weights for extended periods.
- Attitude: A positive attitude, a strong work ethic, and a genuine passion for helping others.
- Technology: Basic computer skills and familiarity with point-of-sale or hotel management software is preferred.