Job Description
Are you a dedicated hospitality professional looking for a role that offers flexibility and great guest interaction? The Mesa Grand Hotel is currently seeking a reliable Weekend Front Desk Agent to join our dynamic team. In this role, you will be the first point of contact for our guests, ensuring they have a memorable and comfortable stay in Mesa, Arizona.
We pride ourselves on exceptional service and a welcoming atmosphere. As a Weekend Agent, you will play a crucial role in maintaining our high standards while enjoying the benefits of weekend-only shifts.
Responsibilities
- Guest Check-in/Check-out: Efficiently process arrivals and departures using the Property Management System (PMS) with a warm and professional demeanor.
- Guest Relations: Provide exceptional customer service by answering inquiries, making reservations, and resolving any guest concerns or complaints immediately.
- Communication: Answer incoming phone calls and emails promptly, transferring messages to the appropriate departments.
- Cash Handling: Accurately manage cash transactions, credit card payments, and verify charges for guest rooms and services.
- Front Desk Maintenance: Keep the reception area clean, organized, and welcoming for all visitors and guests.
- Key Management: Issue and collect room keys or key cards while strictly adhering to security protocols.
Qualifications
- Experience: Previous experience in a front desk, hospitality, or customer service role is preferred.
- Availability: Must be available to work weekends (Saturday and Sunday) and holidays.
- Skills: Strong computer proficiency, specifically with Microsoft Office and PMS software.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A friendly, outgoing personality with a strong focus on guest satisfaction.
- Education: High school diploma or GED equivalent required.