Job Description
Join the Lakeside Hospitality Team
We are currently seeking a dedicated and professional Front Desk Agent to join our dynamic team at Grand Lakeside Hotel & Suites. Located in the heart of Cleveland, we pride ourselves on delivering world-class hospitality to every guest who walks through our doors. We are offering immediate hire opportunities for individuals who are passionate about guest satisfaction and eager to start their career in the hospitality industry.
In this role, you will be the face of our hotel, ensuring that every guest feels welcomed, valued, and well taken care of from the moment they arrive. If you have a knack for customer service and thrive in a fast-paced environment, we want you to be part of our success story.
Responsibilities
- Guest Check-In & Check-Out: Efficiently register guests, verify billing information, and issue room keys while maintaining a friendly demeanor.
- Reception Duties: Manage the front desk operations, answer incoming calls, respond to emails, and assist with reservations and inquiries.
- Problem Resolution: Address guest complaints or issues promptly and professionally, escalating complex matters to management when necessary.
- Payment Processing: Accurately process various payment methods, including cash, credit cards, and digital transactions, ensuring all financial records are up to date.
- Lobby Maintenance: Maintain a clean, organized, and inviting lobby environment for guests and visitors.
- Guest Services: Provide directions, recommend local dining and attractions, and assist with luggage handling or special requests.
- Administrative Support: Assist with inventory management, filing, and cross-departmental communication to ensure seamless hotel operations.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred; however, we are willing to train motivated candidates for immediate hires.
- Communication: Excellent verbal and written communication skills with a professional, welcoming tone.
- Technical Proficiency: Comfortable using computers, property management systems (PMS), and Microsoft Office Suite.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attitude: A positive attitude, strong work ethic, and a genuine desire to help others succeed.
- Education: High school diploma or GED is required.