Job Description
Join our award-winning team as a Front Desk Agent for our premium hospitality property in Virginia! We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our busiest operational hours. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the luxury hospitality sector. If you thrive in fast-paced environments and prioritize guest satisfaction, we want to meet you!
Responsibilities
- Manage guest check-ins/check-outs efficiently using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Monitor security systems and ensure property safety protocols
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Update guest preferences and reservation details
- Prepare end-of-night reports for management review
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong computer literacy with PMS software proficiency
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shifts
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification preferred
- Multi-lingual abilities (Spanish/French) a plus