Job Description
Welcome to The Dallas Luxe Hotel & Resort, where luxury meets hospitality. We are currently seeking a dynamic Front Desk Agent to join our award-winning team in the heart of downtown Dallas.
If you thrive in a fast-paced environment and possess a passion for creating memorable guest experiences, this is your opportunity to shine. We offer a competitive salary, comprehensive benefits, and a vibrant work culture in one of the most exciting cities in the United States.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Employee travel discounts at affiliated properties
- Opportunities for career advancement within the luxury hospitality sector
- A supportive and inclusive team environment
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Manage guest inquiries via phone, email, and in-person with professionalism and efficiency.
- Handle and resolve guest complaints and requests in a timely and satisfactory manner.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and reconcile daily financial transactions.
- Assist with reservation management and up-selling hotel amenities to maximize revenue.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service preferred.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) is a plus.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and demeanor at all times.
- Fluency in English; bilingual candidates are highly encouraged to apply.