Job Description
Are you the face of the hotel? We are seeking a dynamic and professional Front Desk Agent to join our award-winning team in the heart of Fort Worth, TX. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you!
We offer a competitive salary, comprehensive benefits, and a vibrant work culture. If you are ready to start a rewarding career in hospitality, apply today!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure with a smile.
- Check guests in/out efficiently using our property management system (e.g., Opera, Fidelio).
- Answer incoming calls, manage correspondence, and respond to emails promptly.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency.
- Maintain a clean, organized, and welcoming front desk area.
- Assist with concierge services and local recommendations.
- Process payments accurately and balance daily reports.
Qualifications
- High school diploma or equivalent required.
- Previous experience in hospitality or customer service is preferred but not required for immediate hires.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite and hotel software.
- A professional appearance and demeanor.