Job Description
The Grand Detroit Hotel is currently seeking a dynamic and dedicated Front Desk Agent to join our prestigious team. We are an immediate hire facility committed to delivering world-class hospitality to our guests. If you have a passion for creating memorable experiences and thrive in a fast-paced luxury environment, we want to hear from you.
As the face of our hotel, you will serve as the primary point of contact for our guests, ensuring their stay is nothing short of exceptional. We offer competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of the Motor City.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18.00 - $24.50).
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and amenities.
- Opportunities for career advancement within the hospitality sector.
Responsibilities
- Manage the front desk operations efficiently, including check-ins, check-outs, and room assignments.
- Greet guests warmly and professionally, ensuring a welcoming atmosphere upon arrival and departure.
- Handle guest inquiries, complaints, and requests promptly and courteously to ensure high satisfaction levels.
- Process payments accurately and maintain a clean and organized front desk area.
- Assist with reservation management and coordinate with housekeeping and maintenance departments.
- Uphold the hotel's brand standards and safety protocols at all times.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a similar customer service role preferred.
- Strong interpersonal and communication skills with a focus on guest relations.
- Proficiency in computer systems and hotel management software (e.g., Opera, MS Office).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- A professional appearance and a positive, energetic attitude.