Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotels in downtown Chicago! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury urban oasis. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our global hotel chain. If you thrive in fast-paced environments and possess a passion for service, apply today to become the welcoming face of our iconic property.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, room assignments, and special guest requests
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Process payments, manage billing discrepancies, and maintain accurate records
- Collaborate with housekeeping, concierge, and security teams
- Utilize hotel management software (Opera/PMS) effectively
- Uphold brand standards through personalized service excellence
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution abilities
- Strong multitasking skills in high-pressure environments
- Basic knowledge of Chicago tourism and local attractions
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Illinois driver's license (if required for shuttle duties)