Job Description
Join our dynamic team at Oakland Grand Hotel and launch your hospitality career! We're seeking passionate, customer-focused individuals for our entry-level Guest Services Agent position. No prior experience required—just a positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Oakland's premier hotels.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Handle guest inquiries via phone, email, and in-person
- Manage room reservations and inventory systems
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate records
- Uphold hotel safety and cleanliness standards
Qualifications
- High school diploma or equivalent (no experience required)
- Outstanding communication and interpersonal skills
- Strong customer service orientation
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Detail-oriented with multitasking abilities
- Valid California driver's license preferred