Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Nashville's vibrant downtown! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury boutique hotel. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's top travel destinations. If you thrive in fast-paced environments and possess stellar customer service skills, we want you on our team!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain a clean, organized front desk area
- Assist during emergency situations following hotel protocols
Qualifications
- Previous front desk or customer service experience in hospitality required
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Nashville attractions and transportation
- Flexible schedule availability including nights, weekends, and holidays
- High school diploma or equivalent
- Valid driver's license preferred