Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand City Hotels in Philadelphia! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes, reservation management, and personalized service. Enjoy competitive pay, flexible shift schedules, and rapid onboarding for immediate start dates. Perfect for career-driven individuals who thrive in fast-paced environments and value teamwork.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional communication and appearance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in reservation software (e.g., Opera, Cloudbeds)
- Strong multitasking abilities under pressure
- Exceptional verbal communication skills
- Flexible availability for evening/weekend/holiday shifts
- Basic knowledge of Philadelphia attractions and transportation