Job Description
Join our award-winning Memphis hotel team and elevate guest experiences in the heart of the Bluff City! We're urgently seeking passionate hospitality professionals to deliver exceptional service in our luxury downtown property. As a key member of our 24/7 operations, you'll create memorable stays for business and leisure travelers while leading our dynamic front desk team. Enjoy competitive benefits including health insurance, 401k matching, and exclusive hotel discounts across our Florida and Tennessee properties.
Our Memphis location sits steps from Beale Street, the Peabab Museum, and the Mississippi River. This is a rare opportunity to grow your career in one of America's most vibrant hospitality markets. Apply today to start your journey with industry leaders!
Responsibilities
- Oversee daily front desk operations, check-in/check-out procedures, and guest concierge services
- Manage staff scheduling, training, and performance optimization for 15+ team members
- Resolve guest inquiries and complaints with professionalism and discretion
- Monitor room inventory and coordinate with housekeeping for optimal occupancy
- Implement revenue management strategies to maximize profitability
- Ensure strict adherence to brand standards and safety protocols
- Collaborate with sales and marketing teams for promotional campaigns
Qualifications
- 5+ years of hotel management experience in luxury properties
- Proven track record in team leadership and staff development
- Proficiency with Opera, PMS, and hospitality software systems
- Exceptional communication and conflict resolution skills
- Valid Tennessee Food Handler's and Alcohol Service permits
- Flexibility to work nights, weekends, and holidays
- Associates degree in Hospitality or related field (preferred)
- Experience with Memphis tourism market (strongly preferred)