Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Indianapolis! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences through 24/7 operations. This immediate hire opportunity offers competitive pay, flexible shift schedules, and career growth in a luxury environment. Be the first face our guests see as they discover the heart of Indiana's capital city!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, reservations, and payment processing
- Coordinate housekeeping and maintenance requests
- Utilize PMS software for daily operations
- Maintain security protocols and key control systems
- Upsell hotel amenities and local attractions
- Resolve guest concerns with professionalism and empathy
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with reservation systems (e.g., Opera, Marriott)
- Basic knowledge of Indianapolis tourism and attractions
- Valid Indiana driver's license preferred
- Ability to stand for extended periods