Job Description
We are currently seeking a highly motivated and professional Front Desk Agent to join our team in Louisville, KY. If you are looking for an immediate hire opportunity and possess a passion for delivering world-class hospitality, we invite you to apply.
Our hotel is committed to excellence, and our Front Desk Agents are the first point of contact for our valued guests. You will play a crucial role in creating memorable experiences, managing reservations, and ensuring the smooth operation of our front-of-house department.
What We Offer:
- Immediate start date
- Competitive hourly pay ($18-$22/hr)
- Health and dental benefits
- Employee discounts on hotel stays
Responsibilities
- Check guests in and out efficiently using our property management system.
- Greet guests warmly and provide information about local attractions and hotel services.
- Answer incoming phone calls and emails with a professional and courteous tone.
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Assist with administrative tasks such as filing, data entry, and mail distribution.
- Ensure the front desk area is tidy, organized, and welcoming at all times.
- Collaborate with housekeeping and maintenance to ensure guest room readiness.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk operations is preferred.
- Proficiency in Microsoft Office Suite and hotel management software.
- Strong communication skills and the ability to interact with people from diverse backgrounds.
- Must be able to work flexible shifts, including weekends and holidays.
- Must maintain a professional appearance and grooming standards.