Job Description
Join our award-winning luxury hotel in the heart of Houston as a Front Desk Agent for our vibrant night shift team. We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most dynamic hospitality markets.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, security, and maintenance teams
- Execute checklists and safety protocols during overnight operations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work independently during overnight hours
- Valid Texas driver's license and reliable transportation
- Flexibility to work weekends and holidays
- Basic knowledge of Houston area attractions and services
- High school diploma or equivalent required