Job Description
Join our award-winning team at the heart of Fresno's hospitality scene! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required—full training provided! This is your chance to launch a rewarding career in customer service while enjoying competitive pay, flexible scheduling, and growth opportunities. Our supportive environment welcomes newcomers who are passionate about creating memorable stays for visitors from around the world.
Responsibilities
- Check-in/out guests efficiently with warm, professional demeanor
- Manage reservations via our PMS system (training provided)
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer literacy (we'll train on our systems)
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Positive attitude with service-oriented mindset
- Attention to detail in financial transactions
- Must pass background check and drug screening