Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during weekend shifts (Friday-Sunday). Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of DC's most iconic hospitality destinations.
As a key ambassador of our brand, you'll manage check-in/out processes, handle guest inquiries, and resolve issues with elegance and efficiency. Our commitment to excellence means you'll work in a dynamic environment where every interaction matters.
Responsibilities
- Efficiently manage guest check-in/out procedures using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and confidential guest information
- Collaborate with cross-department teams during peak weekend periods
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel management systems (Opera, Delphi preferred)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills and conflict resolution expertise
- Flexible availability for weekend shifts (Fri-Sun) and holidays
- Professional appearance and polished interpersonal skills
- Basic knowledge of DC metropolitan area attractions and services
- Valid driver's license and reliable transportation (for Virginia shifts)