Job Description
Join our award-winning downtown Cleveland hotel team as a Front Desk Agent! We're seeking energetic, service-driven individuals to create memorable guest experiences – no prior experience required! Enjoy competitive pay, comprehensive training, and opportunities for career advancement in the heart of Ohio's tourism hub. If you're passionate about hospitality and ready to launch your career, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Operate property management systems (training provided)
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain financial transaction records
- Act as hotel ambassador with local area knowledge and recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (training available)
- Positive attitude and customer-first mindset
- Reliable transportation and flexible availability
- No hospitality experience required – we train!
- Must pass background check and drug screening