Job Description
Welcome to Capital District Hospitality Group, where we pride ourselves on delivering exceptional guest experiences in the heart of Washington, D.C. We are currently seeking energetic and reliable Front Desk Agents to join our dynamic team immediately.
We are thrilled to offer No Experience Required positions for candidates who are eager to start a career in the hospitality industry. If you have a friendly demeanor, great communication skills, and a passion for helping others, we want to meet you!
Why Choose Us?
- Immediate Start: Don't wait weeks to get hired. Start earning today.
- Competitive Pay: Hourly rate starting at $16.00 with opportunities for overtime.
- Comprehensive Training: Learn the ropes from our experienced management team.
- Great Benefits: Medical, dental, and vision insurance available for full-time staff.
- Employee Discounts: Enjoy free or discounted stays at our partner properties.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls and emails professionally, handling inquiries about hotel amenities and local DC attractions.
- Manage the front desk area to ensure it is clean, organized, and professional at all times.
- Handle cash transactions, process credit card payments, and balance daily reports accurately.
- Assist with concierge services, including recommendations for dining and transportation in the area.
- Address guest complaints or requests promptly to ensure 100% guest satisfaction.
Qualifications
- No prior hospitality experience required; we provide on-the-job training.
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills with a friendly, approachable personality.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
- Basic computer literacy and typing skills.
- Ability to stand for extended periods and lift up to 25 lbs.