Job Description
Are you ready to start a rewarding career in the hospitality industry? The Pacific Coast Hospitality Group is seeking a dedicated Guest Services Associate to join our award-winning team in beautiful Long Beach, CA. We value passion, energy, and a commitment to excellence.
Even if you have no prior experience, our comprehensive training program will set you up for success. If you are a natural people-person looking for a full-time opportunity in a dynamic environment, we want to meet you.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere.
- Manage check-in and check-out processes efficiently using our property management system.
- Handle guest inquiries, complaints, and requests promptly to ensure 5-star satisfaction.
- Perform routine maintenance checks of guest rooms and public areas to maintain high standards.
- Assist in coordinating housekeeping and maintenance requests for our guests.
- Collaborate with the front office team to ensure smooth daily operations.
- Maintain a clean, organized, and secure reception area at all times.
Qualifications
- High school diploma or equivalent is preferred.
- Must be at least 18 years of age.
- A positive attitude and a genuine desire to help others.
- Strong communication skills, both verbal and written.
- Ability to stand and move around the property for extended periods.
- Flexibility to work varying shifts, including weekends and holidays.
- Willingness to learn and adapt to new procedures quickly.