Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced luxury hotel environment. This immediate hire position offers competitive compensation, flexible scheduling, and career growth opportunities within our expanding hospitality network. If you thrive in customer-facing roles and possess strong organizational skills, apply today to become part of Raleigh's premier hospitality destination!
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, inquiries, and payment transactions
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Maintain accurate guest records and billing information
- Process mail/package deliveries and guest requests
- Assist with emergency protocols and safety procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of Raleigh area attractions/services
- Flexible availability including weekends/holidays
- Valid driver's license (for occasional errands)