Job Description
Join the Premier Hospitality Team in San Francisco!
The Grand Victorian Inn & Spa is seeking a dynamic and service-oriented Front Desk Agent to join our award-winning team. If you are passionate about creating memorable guest experiences and looking for immediate employment in a vibrant city, we want to meet you.
We offer a competitive salary, comprehensive benefits package, and a supportive work environment that values your growth. Come be the welcoming face of our luxury hotel.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, complaints, and requests efficiently and with a smile.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and securely using our property management system.
- Assist with concierge recommendations for dining and local attractions in San Francisco.
- Collaborate with housekeeping to ensure guest rooms meet our high standards.
- Answer phone calls and manage correspondence promptly.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Minimum of 1 year of experience in a hotel front desk or customer service role.
- Strong communication skills in English; fluency in a second language is preferred.
- Proficiency in Microsoft Office and property management software.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and a positive attitude.