Job Description
Join our vibrant team at Grand City Hotels, Portland's premier hospitality destination! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences in our dynamic downtown location. No prior experience required – we provide comprehensive training to launch your career in the thriving Oregon hospitality industry. Enjoy competitive pay, flexible shift schedules, and opportunities for advancement within our award-winning hotel group.
As a Hospitality Associate, you'll be the heart of our guest services, ensuring seamless check-ins, maintaining pristine guest areas, and supporting our 24/7 operations. Perfect for career changers, recent graduates, or anyone seeking a rewarding full-time role with built-in growth pathways. Our inclusive culture celebrates diversity and offers industry-leading benefits including health insurance, paid time off, and hotel discounts nationwide.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes with efficiency and warmth
- Maintain immaculate lobby, public areas, and guest room corridors per brand standards
- Operate hotel management systems for reservations, billing, and guest inquiries
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Handle guest requests and resolve issues promptly while maintaining brand reputation
- Adhere to safety protocols and emergency procedures during all shifts
- Support cross-functional departments during peak periods and special events
Qualifications
- No experience required – we welcome career starters with passion for hospitality
- High school diploma or equivalent; students welcome to apply
- Availability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and ability to learn hotel management systems
- Outstanding communication skills with multilingual abilities a plus
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Valid Oregon driver's license preferred for errand duties
- Positive attitude and commitment to guest satisfaction