Job Description
Join our award-winning hospitality team at the Milwaukee Grand Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during our busy season. This is an immediate hire opportunity offering competitive pay, flexible shift schedules, and rapid career advancement. If you thrive in fast-paced environments and possess a passion for service, apply today to become the face of our luxury downtown Milwaukee destination!
What We Offer: Comprehensive training, health benefits, 401(k) matching, employee discounts, and a vibrant downtown Milwaukee location with easy access to public transit.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through exceptional service and attention to detail
- Operate property management systems (Opera/PMS) effectively
- Assist with emergency protocols and safety procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with basic computer applications
- Multi-language skills (Spanish/Polish) highly valued
- Valid Wisconsin driver's license (if airport shuttle duties required)
- Ability to stand for extended periods and lift up to 25 lbs