Job Description
Are you a hospitality enthusiast looking for an exciting opportunity in Columbus, Georgia? Join the dynamic team at Hilton Columbus at University Area as our new Weekend Front Desk Agent. We are seeking a dedicated, customer-focused individual to ensure our guests enjoy a seamless and memorable stay. In this role, you will be the face of our hotel, representing our brand with warmth and professionalism.
We pride ourselves on delivering exceptional guest experiences and offer a competitive salary, comprehensive benefits, and a supportive work environment. If you thrive in a fast-paced setting and love making people feel welcome, we want to hear from you!
Responsibilities
- Manage the front desk operations, including efficient check-ins, check-outs, and room assignments for weekend guests.
- Process guest payments accurately and resolve billing inquiries with a focus on guest satisfaction.
- Address guest inquiries, complaints, and special requests promptly and professionally via phone, email, or in-person.
- Assist in maintaining the cleanliness, organization, and welcoming appearance of the lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and ready for arrivals.
- Adhere to all safety, security, and brand standards while monitoring the lobby and surrounding areas.
Qualifications
- High school diploma or equivalent required; hospitality or customer service experience is a plus.
- Strong verbal communication and interpersonal skills.
- Must be available to work weekends (Friday, Saturday, and Sunday) as part of the core schedule.
- Proficiency in Microsoft Office and hotel property management systems (PMS) is preferred.
- Ability to stand for extended periods and lift up to 25 lbs when assisting with luggage.
- A positive attitude and a genuine passion for helping others.