Job Description
Join our award-winning hotel team as a Front Desk Agent where you'll be the first point of contact for our valued guests. We're seeking a passionate hospitality professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This part-time position offers flexible scheduling and opportunities for growth in the luxury hospitality sector. Our team enjoys a supportive work environment with competitive benefits and training programs.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through professional appearance and service
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of El Paso attractions and transportation
- Valid Texas driver's license may be required
- Spanish fluency strongly preferred