Job Description
Join our dynamic team as a Front Desk Agent at Hospitality Plus Resorts in Minneapolis! We're seeking energetic professionals to provide exceptional guest experiences during flexible shift schedules. This immediate hire opportunity offers competitive pay, comprehensive training, and career growth in the hospitality industry.
Responsibilities
- Manage guest check-ins/check-outs with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Address guest concerns and resolve service issues promptly
- Maintain accurate records using property management systems
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards during all guest interactions
- Assist with emergency procedures and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous front desk or customer service experience preferred
- Strong communication and multitasking abilities
- Proficiency with reservation software and MS Office
- Flexible availability for day/night/weekend shifts
- Basic knowledge of Minneapolis attractions and services
- Ability to work in fast-paced environments
- Valid driver's license (for local errands)