Job Description
Are you a people-person looking for an immediate start? The Albuquerque Plaza Hotel & Resort is seeking a dedicated and energetic Front Desk Agent to join our high-performing team. We pride ourselves on delivering world-class hospitality and are looking for someone who embodies our core values.
In this role, you will be the face of our hotel, ensuring every guest feels valued and welcomed from the moment they arrive. We offer competitive pay, flexible shift work options, and a supportive work environment. If you are ready to take your hospitality career to the next level, we want to meet you.
Responsibilities
- Welcoming guests with a warm smile and professional demeanor upon arrival.
- Checking guests in and out efficiently using our property management system (PMS).
- Handling guest inquiries, complaints, and requests promptly and professionally.
- Managing phone lines, taking accurate messages, and transferring calls.
- Assisting with luggage handling and providing local directions and recommendations.
- Ensuring the front desk area is clean, organized, and presentable at all times.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience is a plus but not mandatory.
- Strong interpersonal and communication skills.
- Proficiency in MS Office and hotel PMS software is preferred.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Professional appearance and attitude.