Job Description
Are you passionate about creating memorable guest experiences? The Grand Hotel Detroit is seeking a dedicated and dynamic Part-Time Hospitality Associate to join our exceptional downtown team. We pride ourselves on offering premium service in the heart of Michigan's vibrant Motor City. If you thrive in a fast-paced environment and love connecting with people, we want to meet you.
As a key member of our front-of-house team, you will play a crucial role in ensuring our guests enjoy a seamless and luxurious stay. We offer a competitive hourly wage, flexible scheduling, and a chance to grow within a prestigious establishment.
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure, setting the tone for a memorable stay.
- Manage the check-in and check-out process efficiently, ensuring all paperwork and digital systems are accurately completed.
- Handle guest inquiries, complaints, and requests with the highest level of patience and professionalism.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a pristine lobby and front desk area, adhering to our strict cleanliness and safety standards.
- Process payments accurately and handle cash or credit transactions with integrity.
Qualifications
- High School Diploma or GED equivalent is required; a degree in Hospitality Management is a plus.
- Previous experience in hotel front desk operations or customer service is preferred but not mandatory.
- Strong interpersonal and communication skills with the ability to interact with diverse clientele.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is highly desirable.
- Ability to work flexible hours, including weekends, holidays, and evenings as required by business needs.