Job Description
Join our award-winning Kansas City hotel team as a Front Desk Agent and experience the perfect blend of hospitality and career growth! We offer weekly pay, competitive benefits, and a supportive environment where your smile makes a difference. As the first point of contact for our guests, you'll create memorable experiences while working in the heart of Missouri's vibrant city. Our commitment to employee development ensures you'll gain transferable skills in guest relations, operations, and leadership. Apply now to start your journey in luxury hospitality!
Responsibilities
- Deliver exceptional guest service through check-in/out processes, reservations, and concierge assistance
- Manage room inventory, handle billing inquiries, and process payments accurately
- Resolve guest complaints with professionalism and escalate complex issues to management
- Maintain a clean, organized front desk area and ensure seamless communication with housekeeping/management
- Utilize property management systems (PMS) to update guest records and forecast occupancy
- Collaborate with cross-departmental teams to ensure operational excellence
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years experience in customer service or hotel operations
- Proficiency in PMS systems (e.g., Opera, Delphi) and MS Office Suite
- Exceptional communication skills with ability to de-escalate situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation
- Basic math skills for handling cash/credit transactions
- Ability to stand/walk for extended periods