Job Description
Join our award-winning team as a Front Desk Agent at the heart of Minneapolis' vibrant hospitality scene! We're seeking dynamic individuals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role combines customer service excellence with operational precision in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our expanding portfolio of premium properties.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and payment processing with accuracy
- Handle guest inquiries and resolve complaints with professionalism
- Coordinate with housekeeping, maintenance, and security teams
- Maintain meticulous documentation and shift reports
- Execute upselling strategies for room upgrades and amenities
- Safeguard guest data and maintain confidentiality standards
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic mathematical aptitude for financial transactions
- Valid driver's license and reliable transportation
- Ability to stand for extended periods