Job Description
Welcome to a career where you make every guest feel at home. We are currently seeking a highly motivated and professional Front Desk Agent to join our dynamic team in Long Beach, CA. If you thrive in a fast-paced environment and excel at delivering exceptional guest experiences, we want to meet you.
As a Front Desk Agent, you are the face of our brand. You will be responsible for ensuring our guests have a seamless and memorable stay, from check-in to check-out. We offer a competitive salary, flexible shift work options, and a supportive work environment.
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Manage front desk operations, including answering phones, processing payments, and handling mail.
- Respond to guest inquiries and resolve complaints promptly to ensure high satisfaction scores.
- Coordinate with housekeeping and maintenance teams to address guest requests and maintenance issues.
- Maintain a clean, organized, and welcoming reception area at all times.
- Handle cash handling and balance daily reports accurately.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Proficiency with computer systems and basic office software.
- A valid driver's license and reliable transportation.