Job Description
Join our iconic landmark in the heart of Washington DC as a Front Desk Agent at The Willard InterContinental. Be the first point of contact for distinguished guests visiting the nation's capital. This role offers an unparalleled opportunity to showcase exceptional hospitality while working in a historic setting that has hosted presidents, diplomats, and world leaders. We seek polished professionals who embody elegance and efficiency to maintain our legacy of legendary service.
As a Front Desk Agent, you'll manage guest experiences from arrival to departure, ensuring seamless operations and personalized attention. Our premium training program equips you with industry-leading skills in guest relations, reservation management, and crisis resolution. Enjoy competitive compensation, comprehensive benefits, and the prestige of representing one of DC's most celebrated institutions.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage complex reservations and optimize room assignments for maximum occupancy
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, concierge, and security departments
- Utilize Opera property management system efficiently
- Execute upselling strategies for premium rooms and services
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington DC hospitality license or ability to obtain immediately
- Foreign language proficiency (Spanish/French highly desirable)
- Keen attention to detail and multitasking abilities
- Professional appearance and polished demeanor