Job Description
Join our award-winning beachfront property in the heart of Long Beach's vibrant waterfront district. Seaside Luxury Hotel & Resort is seeking passionate hospitality professionals to deliver exceptional guest experiences at our AAA Four-Diamond certified establishment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities within our luxury brand.
Responsibilities
- Deliver premium guest check-in/check-out experiences with personalized service
- Manage reservation systems and optimize room allocations for maximum occupancy
- Resolve guest inquiries with professionalism and discretion
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for premium rooms and amenities
- Maintain strict confidentiality of guest data and property security protocols
Qualifications
- 2+ years luxury hotel front desk or concierge experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler Card preferred
- Ability to work flexible shifts including weekends/holidays
- Fluency in English and Spanish required
- Professional appearance and polished demeanor
- Knowledge of Long Beach tourism attractions and transportation