Job Description
Welcome to The Bostonian Hotel & Spa, a beacon of elegance and comfort in the heart of Boston. We are currently seeking a dedicated and charismatic Front Desk Agent to represent our brand and ensure our guests enjoy a world-class experience. If you have a passion for hospitality and a flair for creating welcoming atmospheres, we want to meet you.
What You Will Do:
- Greet guests warmly upon arrival and assist with a seamless check-in and check-out process.
- Manage phone calls and emails with professionalism, directing inquiries to the appropriate department.
- Handle guest complaints or requests with a proactive, problem-solving attitude.
- Assist with concierge duties, providing recommendations for local dining and attractions.
- Maintain the cleanliness and organization of the front desk area.
- Process payments accurately and efficiently.
Qualifications:
- Previous experience in a luxury hotel front desk role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in hotel PMS software (e.g., Opera, StayNTouch) and Microsoft Office.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent required.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Provide exceptional customer service by answering inquiries, making reservations, and assisting with special requests.
- Manage the front desk operations, including answering phones, managing emails, and coordinating with housekeeping and maintenance teams.
- Handle guest complaints or issues with a proactive and problem-solving approach.
- Maintain a clean and organized front desk area, ensuring a professional appearance at all times.
- Stay updated on local attractions, events, and transportation to provide accurate recommendations to guests.
- Assist with check-out procedures and process billing information.
Qualifications
- Minimum of 1 year of experience in a luxury hotel front desk or guest services role is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Micros) and Microsoft Office Suite.
- A friendly, approachable, and professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent required; additional hospitality training is a plus.