Job Description
Join Chicago's premier luxury hospitality destination as a Front Desk Agent at The Grand Chicago Hotel. Nestled in the vibrant Loop district, our AAA Four Diamond property offers an unparalleled guest experience with world-class amenities and award-winning service. We seek dynamic professionals who embody elegance, efficiency, and genuine warmth to create memorable stays for our discerning international clientele.
What We Offer:
- Comprehensive benefits package including health/dental/vision
- 401(k) with generous employer match
- Complimentary hotel stays worldwide
- Professional development programs
- Employee dining discounts
Responsibilities
- Deliver exceptional check-in/out experiences with personalized service
- Manage room reservations, upgrades, and special requests using Opera PMS
- Resolve guest inquiries and issues with proactive problem-solving
- Coordinate with concierge, housekeeping, and valet teams
- Process payments, handle cash/credit transactions accurately
- Maintain detailed guest preference profiles for future visits
- Execute emergency procedures and security protocols
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication skills in English (additional languages preferred)
- Ability to work flexible shifts including nights/weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Illinois Food Handler's/ServSafe certification
- Professional appearance and polished demeanor