Job Description
Join our award-winning luxury hotel in the heart of Nashville! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying weekly pay and competitive benefits. This role offers growth opportunities in one of America's fastest-growing hospitality markets. If you thrive in fast-paced environments and possess a passion for service, apply today to become part of our renowned team.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments accurately
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain billing records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera, Cloudbeds)
- Upsell hotel amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management systems
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent
- Valid driver's license preferred
- Ability to stand for extended periods