Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Front Desk Agent. Be the first point of contact for our discerning international guests, delivering exceptional service that embodies our brand's commitment to elegance and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our global hospitality network.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for VIP and standard guests
- Manage complex reservation systems and optimize room allocations
- Resolve guest inquiries with empathy and proactive problem-solving
- Coordinate with housekeeping, concierge, and security teams
- Process payments accurately and maintain financial compliance
- Upsell premium services and amenities to enhance guest stays
- Maintain immaculate front desk appearance and documentation
Qualifications
- 2+ years luxury hospitality front desk experience required
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid California driver's license and clean driving record
- Fluency in English and Spanish highly valued
- Knowledge of San Francisco attractions and transportation
- Professional appearance and polished demeanor