Job Description
Join our award-winning luxury hotel in downtown Philadelphia as a Front Desk Agent and become the heart of our guest experience. We're seeking a charismatic professional to deliver exceptional service while showcasing Philadelphia's rich history and vibrant culture. Enjoy competitive benefits including health insurance, 401k matching, and exclusive hotel discounts. Our team thrives in a fast-paced environment where attention to detail and genuine hospitality create unforgettable memories for international and domestic guests alike.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Utilize property management software (Opera) efficiently
- Act as local tourism ambassador with detailed knowledge of Philadelphia attractions
- Process payments and maintain accurate financial records
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Pennsylvania hospitality certification preferred
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail and organizational abilities