Job Description
Join our award-winning team at Grand Plaza Hotels, where exceptional service meets urban sophistication. We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of New York City. As the first point of contact, you'll embody our brand's elegance while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, career advancement opportunities, and a vibrant work environment in one of the world's most dynamic cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping and maintenance teams for room status updates
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate guest records and utilize hotel management software
- Execute upselling strategies for premium rooms and amenities
- Collaborate with concierge team to enhance guest satisfaction
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Fluency in English; Spanish proficiency preferred
- Valid New York State hospitality certification
- Strong attention to detail and organizational abilities
- Professional appearance and polished customer demeanor