Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent for our dynamic night shift! This premium hospitality role offers the opportunity to be the first point of contact for our guests during evening hours, ensuring exceptional service and memorable experiences. With competitive compensation and a supportive work environment, this position is ideal for detail-oriented professionals who thrive in fast-paced settings. Enjoy benefits including health insurance, paid time off, and career advancement opportunities. Apply today to become part of Columbus's premier hospitality destination!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Manage reservations and room assignments accurately
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor security systems and respond to emergency protocols
- Prepare end-of-night reports and manage key inventory
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in hotel management software (e.g., Opera)
- Ability to work independently during night shift hours
- Valid driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overtime
- High school diploma or equivalent required
- Basic knowledge of Columbus area attractions an asset