Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent. Be the first smile our guests see and the expert who makes their stay unforgettable. We're seeking polished professionals with a passion for hospitality to elevate our guest experience in the nation's capital.
The Grand Capital Hotel offers competitive benefits including health insurance, employee discounts, and career advancement opportunities. Enjoy working in a stunning historic property steps from iconic landmarks while representing one of DC's most prestigious hospitality brands.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and VIP guest requests with precision
- Process payments, handle cash transactions, and maintain accurate financial records
- Act as local concierge, providing insider recommendations for DC attractions and dining
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Resolve guest inquiries and complaints with professionalism and discretion
- Utilize hotel management software (Opera) for daily operations
Qualifications
- Minimum 2 years luxury hotel front desk or high-end customer service experience
- Expert knowledge of Washington DC attractions, transportation, and events
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication skills in English; multilingual abilities preferred
- Ability to multitask in a fast-paced environment while maintaining composure
- Strong attention to detail with financial accuracy
- Valid DC hospitality license or ability to obtain within 30 days