Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and enjoy the flexibility of daily pay! We're seeking a hospitality professional to deliver exceptional guest experiences in the heart of Washington DC. This role offers immediate compensation for your hard work while you grow your career in luxury hospitality.
As a key member of our guest services team, you'll be the first point of contact for our international clientele. We provide comprehensive training and a supportive environment where your contributions are recognized daily. Enjoy competitive daily pay, flexible scheduling, and opportunities for advancement within our global hotel chain.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, modifications, and inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service or hotel experience
- Strong communication and problem-solving skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to work flexible shifts including nights/weekends
- Attention to detail and multitasking ability
- Basic math skills for financial transactions
- Positive attitude and professional appearance