Job Description
Launch your hospitality career with us! Grand Plaza Hotel & Suites is seeking enthusiastic Front Desk Agents with no prior experience. We provide comprehensive paid training to ensure your success in delivering exceptional guest experiences. Join our award-winning team in the heart of Wichita and grow your career while serving travelers from around the world.
As a Front Desk Agent, you'll be the first point of contact for our valued guests, embodying our commitment to excellence. This role offers a supportive environment where your dedication and passion for service will be nurtured into professional expertise. We offer competitive pay, flexible scheduling, and opportunities for advancement within our company.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservation systems and maintain accurate guest records
- Handle guest inquiries with professionalism and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain secure financial transactions
- Operate telephone systems and manage multi-line communication
- Conduct daily audits of front desk operations
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED accepted)
- Proficient in basic computer applications
- Exceptional customer service mindset
- Strong verbal communication skills
- Ability to work flexible hours including weekends/holidays
- Positive attitude and willingness to learn
- Attention to detail and multitasking ability