Job Description
Join our award-winning luxury hotel in downtown Dallas as a Front Desk Agent! Be the first smile our guests see while managing check-ins, reservations, and creating unforgettable experiences. We offer competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities. Our team-centric environment values professionalism, warmth, and attention to detail.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Process reservations, room assignments, and payment transactions
- Resolve guest inquiries and concerns with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell premium amenities and services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Ensure front desk area maintains pristine appearance at all times
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and multitasking abilities
- Strong problem-solving skills with a guest-first mindset
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Dallas attractions and local services