Job Description
Join our award-winning Grand Plaza Hotel in downtown San Jose as a Full-Time Shift Supervisor! We're seeking an energetic hospitality professional to oversee daily operations during evening and overnight shifts. This pivotal role ensures exceptional guest experiences while maintaining operational excellence in our luxury property. Enjoy competitive compensation, comprehensive benefits package, and career advancement opportunities in California's vibrant tech hub.
Responsibilities
- Manage all front desk, bellstand, and valet operations during assigned shifts
- Handle guest inquiries, complaints, and VIP requests with professionalism
- Oversee staff scheduling, training, and performance evaluations
- Ensure compliance with safety, security, and brand standards
- Monitor room status and coordinate with housekeeping for seamless service
- Process billing discrepancies and financial transactions accurately
- Conduct shift handovers and communicate operational updates
Qualifications
- 3+ years hotel supervisory experience in luxury properties
- Proven shift management and team leadership skills
- Expertise in Opera PMS and hotel management systems
- Exceptional conflict resolution and customer service abilities
- Flexible availability for evening/overnight shifts
- Strong knowledge of San Jose tourism and attractions
- Ability to work in fast-paced environments during peak seasons