Job Description
Join our award-winning team at the luxurious Grand Chicago Hotel and become part of Illinois' premier hospitality experience! We're seeking enthusiastic part-time hotel staff to deliver exceptional guest experiences in the heart of downtown Chicago. Whether you're a seasoned hospitality professional or eager to launch your career, this flexible role offers competitive pay, growth opportunities, and the chance to work in a dynamic environment. Enjoy complimentary meals, employee discounts, and a supportive team culture that values your contributions.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage room reservations and handle guest inquiries efficiently
- Coordinate with housekeeping and maintenance teams for seamless operations
- Assist with event setup and special guest requests
- Maintain cleanliness and organization of public areas
- Process payments and manage billing transactions accurately
- Resolve guest concerns with professionalism and empathy
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and reservation system knowledge
- Valid food handler's certification (or willingness to obtain)
- Ability to stand for extended periods and lift up to 30 lbs
- Attention to detail and problem-solving abilities
- Positive attitude with a passion for hospitality