Job Description
Join our award-winning luxury resort in the heart of Austin as a Front Desk Agent! We're seeking charismatic hospitality professionals to create unforgettable guest experiences through exceptional service. As the first point of contact, you'll embody our brand's elegance while managing check-ins, resolving inquiries, and coordinating with our premium amenities. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in one of America's most dynamic cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems, room assignments, and billing inquiries
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Handle guest complaints with professionalism and escalate when necessary
- Maintain accurate guest records and update property management systems
- Process payments and manage cash handling procedures
- Act as local tourism ambassador with recommendations for dining and attractions
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proven expertise in Opera, Fidelio, or similar PMS systems
- Exceptional communication skills with fluency in English
- Ability to multitask in fast-paced environments while maintaining composure
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Spanish language proficiency highly desirable